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Guest Services

Our guests want their vacation to be memorable and stress-free. And making their investment worth every penny and time is our sole responsibility. When you commit your vacation experience to Cabin Trips, you can rest assured that our customer friendly team will handle all the details. From booking to arrival and throughout your stay, we are dedicated to providing and maintaining good clientele service and relationships.

 

  • Stress-free guest experience; Our easy to navigate, fast-loading and user-friendly website makes reserving your cabin a natural process. From the comfort of your bed, you can make your reservation online or speak with our customer care representative for assistance. When you arrive at the smoky mountains, there are no keys to pick up at the reception or office. It's a keyless entry. You let yourself in on your arrival.
  • Professional staff team: Our staffs are trained professionals, courteous and ready to assist you as you explore the mountains. We know all the fun places you want to visit, and we are nearby to show you how to get to these places. Our staff team is available 24 hours a day, so there won't be a time when you need assistance, and we are not there.
  • Full-time maintenance, and security: As you check in, you will find that there are no faulty amenities, everything from the lights to the hot tubs functions correctly. Our maintenance team is highly available to fix any faults or damages that occur in the course of your stay. We will also make sure that your stay in the smoky mountain is safe and secure.
  • Professional cleaning and housekeeping: Cabin Trips take the time to recruit the best housekeepers. We are particular about offering hospitality in a clean and healthy environment. Our housekeepers care for the cabins like it is theirs. We maintain a beautiful and cozy interior decor in all cabins.

We also provide additional packages for special occasions when traveling.

Welcome Baskets: We offer a unique service for all guests to have a welcome basket ready for their check-in.  Once the property is reserved, simply send an email stating what items you would like to have in the basket.  We are able to build a basket with foods and alcohol.  You must be over the age of 21 to have alcohol in the welcome basket.

Birthday & Celebrations: If you wish to make your vacation getaway a more memorable if celebrating a special memory, leave it Cabin Trips!  We will get the house ready with the items requested.

Holiday Decorations: Experience the holiday season during your vacation!  All of our properties are decorated from December 1st through the first week of January.  

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